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Frequently Asked Questions
As regular online shoppers ourselves, we know nobody enjoys dealing with shipping fees. That’s why making your delivery process easy and hassle-free is one of our top priorities.
We provide completely free shipping from our warehouses in the US, Asia, Turkiye, and Belgium.
Making sure you receive your order safely and without disappointment is our highest priority.
If any logistics-related issue occurs, return and exchange processes are fully covered by our side at no cost to you.
As long as the item is returned unused, with its tags, and in its original condition, once approved we provide an instant exchange or refund—based on your preference.
For domestic orders (Turkiye), we accept all bank and credit cards. For international orders, payments can be made with any MasterCard or VISA-approved card.
Within Turkiye, for purchases over 5000 TRY, we offer 3 interest-free installments for Axess, Maximum, Ziraat, Bonus, World, CardFinans, Advantage, Paraf, and SağlamKart holders.
All payments are processed through our secure payment system, and your information is never shared with third parties.